Privacy Policy
This Privacy Policy explains how Draig Stack Limited handles personal information for the main company website, group enquiries, departments, and brand routing.
Working policy
This policy reflects the current first version of the Draig Stack Limited website. The website is hosted through Fasthosts, email is provided through Fasthosts, and enquiries may be managed through Draigon CRM. We do not currently use a confirmed analytics provider. If analytics, contact forms, CRM integrations, or additional providers are added later, this policy will be updated.
1. Who we are
Draig Stack Limited is registered in England and Wales under company number 17192229.
Our registered office is The Beeches Sand Lane, Osgodby, Market Rasen, England, LN8 3TE.
This Privacy Policy explains how we handle personal information across the Draig Stack Limited website, group enquiries, brand routing, and company communications.
2. Information we may collect
We may collect your name, business name, email address, phone number, enquiry details, department or brand interest, message content, and any information you choose to send to us.
We may also collect technical information such as IP address, device type, browser type, pages visited, server logs, security logs, and website usage information.
3. How we use information
We use personal information to respond to enquiries, route messages to the correct Draig Stack brand or department, provide company information, manage customer relationships, and improve our services.
We may also use information for security, fraud prevention, accounting, legal compliance, business administration, and service development.
4. Brands and departments
Draig Stack Limited operates or develops specialist brands and departments including Dragon Stack, Daff Stack, Draig Stack Digital, Forces Wear, Draigon Suite, software, hardware, workwear, documents, registry, and automation services.
If your enquiry relates to a specific brand or department, we may route your message internally or respond using the most appropriate contact channel.
5. Sharing information
We may share information with trusted service providers, hosting providers, email providers, professional advisers, payment or accounting providers, and technical suppliers where needed to operate the business.
We may also share information where required by law, regulation, legal process, or to protect our systems, customers, rights, or business.
6. How long we keep information
General enquiries may be kept for up to 24 months after the last meaningful contact unless a longer period is required for business, legal, security, or dispute reasons.
Customer, project, invoice, accounting, agreement, and company records may be kept for up to 7 years or longer where required by law.
7. Your rights
You may have rights to access, correct, delete, restrict, object to, or request portability of your personal information in certain circumstances.
To exercise your rights, contact info@draigstack.com. We may need to verify your identity before responding.
8. Security
We use reasonable technical and organisational measures to protect personal information.
No website or digital system can be guaranteed completely secure, but we work to reduce risk and respond appropriately to suspected issues.
9. Complaints
If you have concerns about how we handle personal information, please contact us first so we can try to resolve the issue.
You may also have the right to complain to the Information Commissioner's Office.